Terms of Service
1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legal agreement between you and ISONQ LLC ("ISONQ," "we," "our," or "us"). By downloading, installing, or using ISONQ software or services, you agree to be bound by these Terms.
If you are using ISONQ on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
2. Service Description
ISONQ is a local-first semantic search application that indexes files on your device, synchronizes and indexes Microsoft 365 emails and Teams messages locally, and provides AI-assisted search capabilities with HIPAA-compliant data sanitization.
3. License Grant
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use ISONQ on devices you own or control for personal or internal business purposes.
License Restrictions
You may not:
- Share, transfer, sell, or sublicense your license key to any third party
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of ISONQ
- Remove, alter, or obscure any proprietary notices in ISONQ
- Use ISONQ to develop competing products or services
- Exceed the user limits of your subscription tier
- Use ISONQ for any unlawful purpose
4. Subscriptions
ISONQ is offered in the following subscription tiers:
| Tier | Users | Support |
|---|---|---|
| Professional | 1–5 users | Email support |
| Practice | 5–10 users | Priority support, BAA available |
| Enterprise | 10+ users | Dedicated support, custom terms |
5. Payment Terms
- Billing: Subscriptions are billed monthly or annually in advance.
- Renewal: Subscriptions automatically renew unless cancelled before the end of the current billing period.
- Price changes: We will provide at least 30 days notice before any price increase takes effect.
- Taxes: Prices exclude applicable taxes, which are your responsibility.
Refund Policy
We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied, contact us within 14 days of your initial purchase for a full refund. After 14 days, subscriptions are non-refundable. Refunds are not available for renewal periods.
6. HIPAA and Healthcare Use
ISONQ is designed to support HIPAA-compliant workflows for healthcare organizations. Protected Health Information (PHI) is processed locally on your device and is not transmitted to ISONQ servers.
If you are a covered entity or business associate under HIPAA:
- You are responsible for your organization's overall HIPAA compliance program.
- You must configure ISONQ according to your organization's security policies.
- Business Associate Agreements are available for Practice and Enterprise tier customers upon request.
7. Your Responsibilities
You are responsible for:
- Maintaining backups of your files and data
- Keeping your license key and credentials secure
- Ensuring your use of ISONQ complies with applicable laws and regulations
- Meeting minimum system requirements
- Installing security updates in a timely manner
8. Intellectual Property
ISONQ, including all software, documentation, trademarks, and related materials, is the property of ISONQ LLC and is protected by intellectual property laws. These Terms do not grant you any ownership rights.
You retain all rights to your data. We do not claim any ownership interest in your files, emails, or other content.
9. Third-Party Services
ISONQ integrates with third-party services including Microsoft 365, AI providers (Anthropic, OpenAI, Google), and Stripe. Your use of these services is subject to their respective terms and privacy policies.
We are not responsible for the availability, accuracy, or reliability of third-party services.
10. Warranty Disclaimer
ISONQ IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that ISONQ will be uninterrupted, error-free, or completely secure. You use ISONQ at your own risk.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- ISONQ LLC is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of ISONQ.
- Our total liability for any claims arising from these Terms or your use of ISONQ is limited to the fees you paid to us in the 12 months preceding the claim.
- We are not liable for data loss, business interruption, or lost profits.
12. Termination
Termination by You
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.
Termination by Us
We may terminate or suspend your license immediately if you violate these Terms, fail to pay fees when due, or use ISONQ for illegal purposes.
Effect of Termination
Upon termination:
- Your license to use ISONQ ends immediately.
- Your locally stored data remains on your device.
- We have no obligation to provide access to ISONQ features or support.
13. Governing Law
These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict of law principles.
Any disputes arising from these Terms will be resolved through binding arbitration in Denver, Colorado, under the Commercial Arbitration Rules of the American Arbitration Association. You waive any right to participate in class action lawsuits or class-wide arbitration.
14. Changes to Terms
We may update these Terms to reflect changes in our services or applicable law. We will notify you of material changes via email and in-app notification at least 30 days before they take effect.
Continued use of ISONQ after changes become effective constitutes acceptance of the updated Terms.
15. Contact
For questions about these Terms, contact us at:
Email: legal@isonq.com
ISONQ LLC
Lakewood, Colorado, USA